Jomcuciasia Privacy Policy – Malaysian User Data Security

Jomcuciasia collects two categories of data — data you provide directly and data collected automatically as you use our platform.

Data you provide directly:

• Full name as it appears on your identification document.
• Date of birth for age verification purposes.
• National identification number (MyKad) or passport number.
• Email address and mobile phone number.
• Bank account or digital wallet details for processing deposits and withdrawals.
• KYC supporting documents such as ID card images and identity verification selfies.

Data collected automatically:

• Your device's IP address.
• Device information — type, operating system, browser model and version.
• Activity data — pages visited, games played, and session duration.
• General location data based on IP address (not precise GPS location).
• Cookie data and similar tracking technologies.

Jomcuciasia uses your personal data only for the following legitimate and stated purposes:

• Account Management: Creating, verifying and managing your user account, including the KYC process.
• Transaction Processing: Processing deposits, withdrawals and money transfers securely and accurately.
• Service Provision: Enabling you to access and enjoy all platform games and features.
• Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering and unauthorised access.
• Service Communications: Sending important notifications related to your account, transactions and platform updates.
• Marketing Communications: Sending promotional offers and bonus information — only with your consent, which can be withdrawn at any time.
• Legal Compliance: Meeting applicable legal and regulatory obligations.
• Platform Enhancement: Analysing usage patterns to improve user experience and platform performance.

Jomcuciasia does not sell your personal data. However, there are limited circumstances in which your data may be shared with carefully selected third parties:

• Payment Service Providers: To process deposits and withdrawals, financial data must be shared with licensed payment processors bound by strict confidentiality agreements.
• Game Providers: Licensed international game providers may receive minimal, anonymised session data for technical purposes.
• Identity Verification Services: Licensed third-party KYC service providers that assist with identity document verification.
• Regulatory Authorities: When required by law or a valid court order.
• Technical Infrastructure Providers: Cloud and hosting service providers that assist with platform operations, bound by strict data protection agreements.

All third parties who receive jomcuciasia user data are required to comply with security and privacy standards equivalent to those we uphold ourselves.

Jomcuciasia uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login verification and session management. Cannot be disabled.
• Functional Cookies: Remembering your preferences such as language, display settings and favourite game selections.
• Analytics Cookies: Helping us understand how users interact with the platform for improvement purposes. Data is collected in aggregated and anonymised form.
• Security Cookies: Identifying suspicious activity and protecting your account from unauthorised access.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

Jomcuciasia continually invests in security infrastructure to ensure your data remains protected at all times. Our technical and organisational safeguards include:

• 256-bit SSL/TLS encryption for all data transmitted between user devices and our servers.
• Encryption of sensitive data stored in our databases — including financial information and KYC documents.
• Two-factor authentication (2FA) is available to all users to protect account access.
• Real-time cybersecurity threat monitoring, 24 hours a day, 7 days a week.
• Regular penetration testing conducted by independent security experts.
• Strict internal access controls — only authorised staff may access sensitive user data.
• A clearly defined and trained incident response procedure to address any data breach swiftly.

While we take all reasonable precautions, no security system can guarantee absolute 100% protection. Users also play an important role in their own account security by using strong passwords and not sharing login credentials.

Jomcuciasia retains your personal data only for as long as it is necessary for the purposes stated in this policy or as required by applicable law. Our retention period guidelines are as follows:

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
• KYC Documents: Retained for 5 years after the last verification date, or as required by regulations.
• Security Activity Log: Retained for 2 years for investigation purposes if required.
• Marketing Data: Retained until you withdraw consent or request deletion.

Once the retention period expires, data will be securely deleted or anonymised in accordance with established procedures.

As a jomcuciasia user, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):

To exercise any of the above rights, contact the jomcuciasia support team via live chat or email. We will process your request within 30 business days.

Jomcuciasia reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. Whenever there is a significant change, we will:

• Updating the "Last updated" date at the top of this document.
• Displaying in-platform or in-app notifications on jomcuciasia.
• Sending notification emails to the address registered on your account.

We recommend reviewing this Privacy Policy page periodically. Continued use of the jomcuciasia platform after changes take effect will be considered your acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your privacy rights, the jomcuciasia team is ready to assist you through multiple channels:

• Live Chat: The fastest channel — available 24/7 within the jomcuciasia platform or app.
• Email: [email protected] — dedicated to privacy and data-related enquiries.
• General Support Email: [email protected] — for all other general enquiries.

For additional information on how to use the platform safely, please refer to Terms and Conditions and Frequently Asked Questions (FAQ) us.

If you are not satisfied with how we handle your privacy request, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department or the relevant regulatory body.